Meet Our Experts

"I hope that my course will help you start forming a solid foundation of understanding of what it takes for an acquirer to build a strong risk control environment."

“In my Introduction to Fraud course, participants will gain a greater understanding of the nature of fraud and learn how issuers and acquirers can build strong risk controls and overcome potential threats. This course is great way to get your fraud questions answered and learn from real-life case study discussions.”

“Participants in my course will gain a greater understanding of the payments ecosystem and their role within it, including the security of payment data.“

“l hope Payments Management Lab — Live participants come away with a greater understanding of all the components and intricacies related to the payment space including understanding the basics of credit risk modeling, its uses and how utilizing scores can impact business decisions and strategy.”

“When I teach a class, my most important role is to facilitate conversations between you and your classmates so you can share real-life experiences and gain perspectives from different markets. My goal is that you not only learn something new and relevant to your role, but that you also take away ideas and inspiration to improve your performance — and the performance of your organization.”

“I hope participants in my courses gain unique and rich insights into digital payments in the 21st century and how to leverage these insights to improve their professional development and grow in their roles.”

“My goal is to foster a learning experience where you’ll genuinely enjoy learning about the different aspects of the payments business while engaging with me and your peers in a dynamic, open and interactive way.”

“As a participant in my courses, you’ll gain a foundational knowledge of cybersecurity as seen through the lens of the payments industry. You’ll emerge with a broader understanding of cybersecurity controls, the payments ecosystem, legal and regulatory drivers, the cyber threat landscape and how each of these informs the development of an effective payments cybersecurity program.”

“As a participant in my course, you’ll gain an understanding of cybersecurity threats and best practices with a focus on the considerations and challenges of the payments industry. You’ll also learn about the various industry and regulatory requirements that play a role in payments cybersecurity.”

“My goal is to give participants in my courses a clear understanding of the main drivers, risks and opportunities of the cards business and help them optimally grow and develop new initiatives for their companies.”

“The best teacher is one who inspires. My hope is that you gain more than technical knowledge from my courses — I hope you gain an inspiration to work with love.”

"My goal is help Visa clients succeed by creating energizing, engaging learning experiences. Using real-world examples and challenges, I strive to give our clients the tools to creatively solve problems, maximize the value of working with Visa and deeply understand the evolving world of payments."

“My goal is for students to thoroughly understand payments ecosystems, from their origins to the latest innovations. I want them to critically evaluate the technological, economic and social implications of current payment systems while reflecting on emerging trends and challenges in an increasingly interconnected global environment.”

“When you attend one of my courses, you’ll gain a clearer awareness of Visa products, services and systems so you can help your business improve efficiency and reduce risk. I’ll help you grow your career by giving you a better understanding of the best way to work with Visa and how you can benefit from the evolving digital ecosystem.”

“I hope participants in my courses will gain a comprehensive understanding of foundational topics in consumer fraud, the role Visa plays in fraud management and payment acceptance risk management.”

“My goal is to provide you with valuable, proven and usable insights so that when you leave my classroom, you’ve gained knowledge and understanding that is both relevant and has practical application.”

"Payments is a dynamic and growing industry, and success is built on the basics. My introductory courses are designed to ensure you have a strong understanding of foundational basics that you can apply in your everyday work."

"In my course, you will learn how to optimize your marketing activities in each of the four stages of customer lifecycle management in the payments relationship (acquisition, activation, usage and retention) from product design to customer retention."

"I hope to help participants in my courses gain a better understanding of the Visa Product and Service Rules and how to apply them to their client inquiries. Although the dispute process can be complex at times, it can also be fun as no two cases are alike."

“My goal is to challenge people to take their dispute resolution skills to the next level. I empower them to apply the knowledge they gain from our courses to make positive changes in their role, their organization, and ultimately, their career.”

"In my courses I will share my knowledge and real-life experiences to provide you with a solid foundation in portfolio management, share best practices from different markets and help you grow your professional skillset."

"When I’m teaching a course, my goal is to help participants develop a sense of confidence in addressing their own business challenges through a combination of practical methodologies and relatable real-world case studies."

"During my courses, I work to ensure participants gain a solid understanding of the subject both in detail and in the abstract. It’s important to me that participants are able to apply their learnings and knowledge at various levels in their organization. I enjoy analyzing trends in the payments world and make every effort to share those updates in my courses."

“I hope participants of my course gain deep insights into fraud and risk, practical tools they can immediately apply to their roles and a strong foundation of knowledge they can use to make informed decisions.”

"I aim for participants in my course to master foundational portfolio management knowledge and develop practical skills to analyze and manage diverse portfolios, driving sustainable growth and profitability."

“My goal is for participants in my course to build a comprehensive understanding of the dispute resolution process, building confidence, skills and knowledge that can be immediately applied in their professional life.”

“Participants in my course will gain a greater understanding of the payments ecosystem and their role in the security of payment data.”

"When you attend my course, I would like you to gain a deeper understanding of debit, a payments product that continues to show significant success in competing for cash and check spend. After covering the basics – the market landscape, debit user characteristics and issuer business case, I will leave you with some best practice recommendations for accelerating growth in your own debit portfolios."

“I look forward to sharing my knowledge and experience with participants in my courses. Together, we’ll explore how payments have evolved, learn about the current landscape and discover the trends that will shape our industry in the years to come.”

“As a participant in my course, you’ll gain a fundamental understanding of cybersecurity threats and risks as well as the various industry and regulatory requirements that impact the payments industry.”

“My goal is for participants to be actively involved during discussions and leave my courses with ideas that can impact their bottom line for the better. I also strive to help them gain advanced knowledge by encouraging them to share their experiences with each other and contributing insights from my own experience.”

“When I teach a course, it is my hope that participants gain a better understanding of how Visa dispute resolution works to enable better operational effectiveness.”

“I am passionate about the payments industry and its evolving technological challenges. When I’m teaching a course, I believe in making learning a fun experience, sharing my knowledge in a clear and simple manner and providing practical examples to give you the necessary tools to resolve disputes efficiently and with integrity.”

“I hope that the course I teach will give participants a solid introduction into payments cybersecurity fundamentals and cultivate their interest in this complex and dynamic sector of the payments industry.”

“In my course, participants will first build foundational knowledge about the structure of the payments industry, including key concepts and stakeholders. They will then build on this knowledge by learning about the critical cybersecurity domains for safeguarding the payments ecosystem.”

“I am motivated by the challenge and opportunity to secure the world's largest payments network and enhance the trust and confidence of Visa's customers and stakeholders. In my course, participants will gain an understanding of the fundamental approaches they should take at their own organization to protect and secure its critical payment data.”

“Our digital payments industry is amazing and is always evolving. As payments and technology evolve, we must continue to earn trust by protecting data and preventing fraud. When you attend my course, my goal is to empower you with knowledge and insights to help you better manage fraud threats and protect the growth of your business.”

"I hope that you’ll walk away from the courses I teach with a better understanding of what goes into the construction of tools used for credit risk management, because they play such an important role for issuers. With this knowledge, you’ll be more likely to embrace and leverage the tools within your business, which should boost the profitability of your credit card portfolio."

"As an instructor, I leverage my sales and finance background to give participants a clear, straightforward learning path that aims for simplicity while providing content depth. My goal is to give them the tools and knowledge they need to quickly implement practical solutions in their organization."

“Detecting and preventing fraud threats is critical to your organization’s success. My goal is to provide you with a solid foundation in risk management principles and an understanding the importance of good risk governance in an open classroom environment where you can share best practices with peers from around the world. I hope you’ll apply your new knowledge and skills to make changes that will optimize your risk management strategy.”

“When you take one of my courses, my hope is that you gain a better understanding of the anatomy of a fraud event and the best ways to proactively protect your organization before it suffers any losses.”

“I hope the courses I teach not only give participants a clearer understanding of dispute resolution, but also show them that although disputes can be complex, they can be fun and fulfilling to process.”

“I believe that asking questions and sharing experiences are an important part of the learning process. All questions are smart and important, and I encourage participants in my courses to bring their own unique perspectives and ask questions to enrich the experience for everyone.”

“I am passionate about sharing knowledge. I believe that by helping course participants gain a clearer understanding of the rules and dispute conditions, I can contribute to making their work life more manageable. A more manageable work life leads to an easier overall life.”

“I aim to empower people with the skills and knowledge to navigate through the complex and often misunderstood world of dispute resolution. I am confident that the sessions I lead will be beneficial to them both professionally and personally.”