Get fresh insights, relevant strategies and best practices from our Visa University instructors and industry experts. Their decades of practical experience and Visa expertise will help you elevate your payments knowledge and accelerate your career.
“I’m fully invested in creating an environment where you emerge from my course with not only an understanding of payments risk management and best practices, but also a newfound confidence in how you can apply what you’ve learned to grow in your role and your career.”
“When I teach a class, my most important role is to facilitate conversations between you and your classmates so you can share real-life experiences and gain perspectives from different markets. My goal is that you not only learn something new and relevant to your role, but that you also take away ideas and inspiration to improve your performance — and the performance of your organization.”
“While my courses provide technical knowledge, my most important job is to really listen to your questions and concerns so I can understand the underlying challenges you’re facing. I hope you leave my classroom knowing that the best solutions and processes come from critical thinking, diverse viewpoints and consumer-centered decisions.”
“My goal is to foster a learning experience where you’ll genuinely enjoy learning about the different aspects of the payments business while engaging with me and your peers in a dynamic, open and interactive way.”
“I’m passionate about people. While my courses are meant to help you grow your payments knowledge, it’s also very important to me to help you develop your teamwork, creativity, critical thinking and communication skills.”
“The best teacher is one who inspires. My hope is that you gain more than technical knowledge from my courses — I hope you gain an inspiration to work with love.”
"My goal is help Visa clients succeed by creating energizing, engaging learning experiences. Using real-world examples and challenges, I strive to give our clients the tools to creatively solve problems, maximize the value of working with Visa and deeply understand the evolving world of payments."
“When you attend one of my courses, you’ll gain a clearer awareness of Visa products, services and systems so you can help your business improve efficiency and reduce risk. I’ll help you grow your career by giving you a better understanding of the best way to work with Visa and how you can benefit from the evolving digital ecosystem.”
“My goal is to provide you with valuable, proven and usable insights so that when you leave my classroom, you’ve gained knowledge and understanding that is both relevant and has practical application.”
“My goal is to challenge people to take their dispute resolution skills to the next level. I empower them to apply the knowledge they gain from our courses to make positive changes in their role, their organization, and ultimately, their career.”
"As your instructor, it’s important to me that you leave my course with the context, frameworks and analytics necessary to develop security strategies that evolve with the rapidly changing payments landscape to ensure you have a solid risk foundation that enables future growth.”
"My goal is to give you an applied understanding of how to use human-centered design and innovation practices to deliver new and differentiated products for your customers."
"I hope that the real-world knowledge and skills you gain from my classroom will not only help you progress in your career, but also give you the confidence to apply your own innovative ideas and creative thinking to your role to help drive our industry forward."
“I strive to create a classroom environment that leaves you feeling engaged and energized. My goal is to deliver training that is a valuable use of your time and provides knowledge that you can immediately apply to your role.”
"When you attend my course, I would like you to gain a deeper understanding of debit, a payments product that continues to show significant success in competing for cash and check spend. After covering the basics – the market landscape, debit user characteristics and issuer business case, I will leave you with some best practice recommendations for accelerating growth in your own debit portfolios."
"I hope that you’ll walk away from the courses I teach with a better understanding of what goes into the construction of tools used for credit risk management, because they play such an important role for issuers. With this knowledge, you’ll be more likely to embrace and leverage the tools within your business, which should boost the profitability of your credit card portfolio."
"As your trainer, my goals include giving you critical knowledge about Visa’s business, systems, rules and dispute resolution process, as well as helping you develop a skillset to apply what you’ve learned and achieve greater success in your role."
“Our disputes program gives you a deeper understanding of the rules and policies relating to Visa’s dispute resolution process. With that knowledge, you’ll have the confidence you need to grow in your role and move the payments industry forward.”
“Visa has recently launched some exciting pre-dispute resolution products and I’m looking forward to sharing how they can help you optimize the dispute resolution and chargeback processes.”