Dispute Resolution
Dispute Resolution

Advanced Dispute Resolution

Type Scheduled Virtual
Topic Dispute Resolution
Level Advanced
Duration 3 days (4 hours per day)
Language English

Becoming proficient in dispute resolution and managing the complexity of the dispute resolution process takes a deeper level of understanding of the rules and requirements.

Take your dispute resolution expertise to the next level by exploring some of the challenging dispute resolution cases facing today’s senior dispute analysts and managers. Throughout this highly interactive course, you’ll practice and gain confidence in your case evaluation skills as you share experiences with your peers, discover best practices and make final rulings in accordance with Visa rules.

For those interested in pursuing Visa Certification, attending this course (as a part of your overall study plan) is a great way to help you prepare to take the Visa Advanced Dispute Resolution exam. You must pass this exam to become certified.

This course can be purchased individually or as part of the Advanced Dispute Resolution bundle, which includes the Advanced Dispute Resolution course and exam, plus a free exam retake.

Key topics:

  • Your role as a senior dispute analyst
  • My most challenging dispute case: Several senior analysts share a challenging case they have evaluated
  • The importance of case evaluation
    • Best practices
    • Case study 
  • Fraud and authorization
    • Conditions review
    • Fraud case study
    • Compelling evidence
    • Authorization case study
    • Best practices
  • Processing errors
    • Conditions review
    • Scenario activity
    • Best practices
  • Consumer disputes
    • Conditions review
    • Case study
    • Best practices
  • Pre-arbitration and arbitration
    • Timeline
    • Filing procedures review
    • Best practices
    • Reasons for continuing a case
    • Case study
  • Pre-compliance and compliance rules
    • Overview
    • Visa's 2019 case volumes
    • Case study
  • Capstone exercise

Who should attend:

  • Experienced dispute resolution analysts, dispute resolution managers, dispute resolution leads/supervisors and experienced analysts responsible for arbitration case filings 
  • We recommend having more than two years of practical experience prior to taking this course. If you don’t have this level of experience, we recommend starting with Intermediate Dispute Resolution in addition to gaining more experience.
  • We highly recommend that anyone pursuing Visa Certification attends this course as part of their overall preparation.

Important notes:

  • This course includes breakout rooms. In order to participate in the breakout rooms it is critical that you be able to view the presentation and have audio capability, including a microphone.
  • Enrollment closes one business day prior to the session start date for virtual courses. You will not be able to enroll in a virtual course on the day of the session.
  • Special offers: Save 15 percent when you register more than six weeks in advance with promo code Save15 or register four individuals from your organization and receive an additional registration at no additional cost. Offers cannot be combined.

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