Visa University Logo

Language selector

Dispute Resolution
Dispute Resolution

Advanced Dispute Resolution

Type Scheduled Virtual
Topic Dispute Resolution
Level Advanced
Duration 16 hours over the 4 days
Language English
Share this
Special offer
Take the Intermediate Dispute Resolution or Advanced Dispute Resolution course by 15 September 2021 and receive a free registration for the corresponding certification exam (a $250 or $350 value).

Upon completing the course, you will be auto-enrolled in the corresponding exam. Once enrolled, you will receive an email with a link and instructions for registering. If you have already taken one of these courses, you will receive this email no later than 10 May 2021. You will have three months to complete the exam, after which the offer expires. This offer cannot be combined with any other promotion or discount. Certification program conditions apply – see our General Exam FAQ for details.

Are you ready to take your disputes experience to the next level? Becoming proficient as a dispute analyst and managing the complexity of the dispute resolution process take a deeper level of understanding of the rules and requirements. During this advanced-level virtual course, you’ll take a closer look at some of the challenging dispute resolution cases facing senior dispute analysts and managers. You’ll also practice and gain confidence in your case evaluation skills, share experiences with your peers, discover best practices, and make final rulings in accordance with Visa rules.

For those pursuing the Visa Dispute Resolution Professional Certification, this course can help you prepare to take the Visa Advanced Dispute Resolution exam.

Key topics:

  • What is your role as a senior dispute analyst?
  • My most challenging dispute case: Several senior analysts share a challenging case they have evaluated
  • The importance of case evaluation
    • Best practices
    • Case study activity
  • Fraud and authorization
    • Conditions review
    • Fraud case study activity
    • Compelling evidence activity
    • Authorization case study activity
    • Best practices
  • Processing errors
    • Conditions review
    • Scenario activity
    • Best practices
  • Consumer disputes
    • Conditions review
    • Case Study activity
    • Best practices
  • Pre-arbitration and arbitration
    • Timeline
    • Filing procedures review
    • Best practices
    • Reasons for continuing a case
    • Case study activity
  • Pre-compliance and compliance rules
    • Overview
    • Visa's 2019 case volumes
    • Case study activity
  • Capstone exercise

Who should attend:

  • Experienced dispute resolution analysts, dispute resolution managers, dispute resolution leads/supervisors and experienced analysts responsible for arbitration case filings 
  • We recommend having more than two years of practical experience prior to taking this course. If you don’t have this level of experience, we recommend starting with Intermediate Dispute Resolution in addition to gaining more experience.
  • Additionally, we highly recommend that anyone pursuing the Visa Dispute Resolution Professional Certification attends this course as part of their overall preparation.

    Important notes:

    • All course sessions are listed in Pacific Time (PT). To convert to your time zone, click the clock icon next to the session listing.
    • This course includes breakout rooms. In order to participate in the breakout rooms it is critical that you be able to view the presentation and have audio capability, including a microphone.
    • Enrollment closes one business day prior to the session start date for virtual courses. You will not be able to enroll in a virtual course on the day of the session.
    • Register for any virtual course at least six weeks in advance and receive a 15% discount. Enter the code Save15 at checkout to receive this offer. 


    Your time zone is set to {{timeZoneDisplayName}}

    Switch time zone
    Meet Our Experts

    Learn from skilled instructors with professional experience in the field.