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Dispute Resolution
Dispute Resolution

Advanced Dispute Resolution

Generalidades
Tipo Virtual Programado
topic
Tema Dispute Resolution
assignment
Nivel Avanzado
Duración 16 hours over 4 days
Idioma English
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Becoming proficient in dispute resolution and managing the complexity of the dispute resolution process takes a deeper level of understanding of the rules and requirements.

Take your dispute resolution expertise to the next level by exploring some of the challenging dispute resolution cases facing today’s senior dispute analysts and managers. Throughout this highly interactive course, you’ll practice and gain confidence in your case evaluation skills as you share experiences with your peers, discover best practices and make final rulings in accordance with Visa rules.

For those interested in pursuing Visa Certification, attending this course (as a part of your overall study plan) is a great way to help you prepare to take the Visa Advanced Dispute Resolution exam. You must pass this exam to become certified.

This course can be purchased individually or as part of the Advanced Dispute Resolution bundle, which includes the Advanced Dispute Resolution course and exam, plus a free exam retake.


Key topics:

  • Your role as a senior dispute analyst
  • My most challenging dispute case: Several senior analysts share a challenging case they have evaluated
  • The importance of case evaluation
    • Best practices
    • Case study 
  • Fraud and authorization
    • Conditions review
    • Fraud case study
    • Compelling evidence
    • Authorization case study
    • Best practices
  • Processing errors
    • Conditions review
    • Scenario activity
    • Best practices
  • Consumer disputes
    • Conditions review
    • Case study
    • Best practices
  • Pre-arbitration and arbitration
    • Timeline
    • Filing procedures review
    • Best practices
    • Reasons for continuing a case
    • Case study
  • Pre-compliance and compliance rules
    • Overview
    • Visa's 2019 case volumes
    • Case study
  • Capstone exercise

Who should attend:

  • Experienced dispute resolution analysts, dispute resolution managers, dispute resolution leads/supervisors and experienced analysts responsible for arbitration case filings 
  • We recommend having more than two years of practical experience prior to taking this course. If you don’t have this level of experience, we recommend starting with Intermediate Dispute Resolution in addition to gaining more experience.
  • We highly recommend that anyone pursuing Visa Certification attends this course as part of their overall preparation.
  • Register for select multi-day virtual courses at least six weeks in advance and receive a 15% discount. Enter the code Save15 at checkout to receive this offer.

Important notes:

  • This course includes breakout rooms. In order to participate in the breakout rooms it is critical that you be able to view the presentation and have audio capability, including a microphone.
  • Enrollment closes one business day prior to the session start date for virtual courses. You will not be able to enroll in a virtual course on the day of the session.
  • Register for any virtual course at least six weeks in advance and receive a 15% discount. Enter the code Save15 at checkout to receive this offer. 

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