Visa University Logo

Language selector

Dispute Resolution
Dispute Resolution

Intermediate Dispute Resolution

Type Scheduled Virtual
Topic Dispute Resolution
Level Intermediate
Duration 16 hours over 4 days
Language English
Share this

Get up to speed on Visa’s dispute rules and learn to apply them. Boost your confidence, competence and creditability and achieve a greater level of proficiency in your role as a dispute analyst. This virtual course is designed to help you interpret and better understand the rules and requirements related to the four dispute resolution categories: fraud, authorization, processing errors and consumer disputes. Using practical examples and case studies, you will learn when each condition applies, the timeframe for processing a dispute, and best practices for issuers and acquirers. This course will teach you the essential dispute concepts and their practical applications.

For those interested in pursuing the Visa Dispute Resolution Professional Certification, attending this course (as a part of your overall study plan) is a great way to help you prepare to take the Visa Intermediate Dispute Resolution exam. You must pass this exam to become certified.

Key topics

  • Fraud and authorization dispute conditions  
    • Overview 
    • Process flow 
  • Fraud disputes 
    • General rules for issuers 
    • General rules for acquirers 
    • Europay, MasterCard and Visa (EMV) liability shift 
  • Category 10: fraud  
    • Rules and requirements for each Category 10 condition 
    • Case study activities 
  • Authorization disputes 
    • General rules for issuers 
    • General rules for acquirers 
  • Category 11: authorization disputes 
    • Rules and requirements for each Category 11 condition 
    • Case study activities 
  • Processing errors and consumer dispute conditions  
    • Overview 
    • Process flow 
  • Processing errors: disputes 
    • General rules for acquirers 
  • Category 12: processing errors  
    • Rules and requirements for each Category 12 condition 
    • Case study activities 
  • Consumer disputes 
    • Dispute provisions related to COVID-19 
    • General rules for issuers 
    • General rules for acquirers 
  • Category 13: consumer disputes 
    • Rules and requirements for each Category 13 condition 
    • Case study activities

Who should attend

  • Dispute resolution analysts, dispute resolution leads/supervisors, dispute resolution managers and analysts responsible for arbitration case filings 
  • We recommend having one to two years of practical experience prior to taking this course. If you don’t have this level of experience, we recommend starting with Introduction to Dispute Resolution in addition to gaining more experience.
  • Additionally, we highly recommend that anyone pursuing the Visa Dispute Resolution Professional Certification attends this course as part of their overall preparation. 

Important notes

  • This course includes breakout rooms. In order to participate in the breakout rooms it is critical that you be able to view the presentation and have audio capability, including a microphone. 
  • Enrollment closes one business day prior to the session start date for virtual courses. You will not be able to enroll in a virtual course on the day of the session.
  • Register for any virtual course at least six weeks in advance and receive a 15% discount. Enter the code Save15 at checkout to receive this offer. 

To view sessions in your time zone, please adjust the drop-down menu below

Meet Our Experts

Learn from skilled instructors with professional experience in the field.