Visa Dispute Resolution Certification
Dispute resolution professionals play a critical role in the payments industry.
Our Dispute Resolution Certification program was created to help elevate the role, expand career prospects and provide professional credibility for those who earn the credential.
Becoming Visa Certified
We offer two levels of certification to validate your expertise — Associate and Professional.
Our program consists of two required exams with recommended courses that help prepare you to take the exams. Upon passing the Intermediate exam you'll be recognized as a Visa Dispute Resolution Certified Associate. Upon passing both the Intermediate and Advanced exams you'll recognized as a Visa Dispute Resolution Certified Professional. At each level, you'll receive a digital badge you can share publicly to highlight your achievement.
Quick Links: FAQ | Program Policies | Program Candidate Agreement
| How to become Visa Certified: Dispute Resolution |
||||
|---|---|---|---|---|
| Prerequisite | Certification exams (required) |
Courses that will help you pass the exams (Highly Recommended) |
Digital badge earned | |
| Foundation | None | None | Introduction to Dispute Resolution | None |
| Associate | None | Visa Intermediate Dispute Resolution Exam Exam Number: VIS-DR100-21 |
Intermediate Dispute Resolution |  |
| Professional | Visa Dispute Resolution Certified Associate |
Visa Advanced Dispute Resolution Exam Exam Number: VIS-DR200-21 |
Advanced Dispute Resolution |  |
Introducing training and exam bundles
Set yourself up for success in our certification program by purchasing a bundle, which includes a course, exam and a free exam retake. Bundles are available at the Intermediate or Advanced level.
Courses to help you prepare
Our courses were developed specifically for the Visa Dispute Resolution Certification program and play an important role in your certification journey. The best way to prepare for the exams is to complete the recommended courses, which are built around the exam objectives.
Introduction to Dispute Resolution
New to dispute resolution?
Start here to build foundational knowledge and prepare to begin the certification process.
Learn more: