Visa Dispute Resolution Certification Visa Dispute Resolution Certification

Dispute resolution professionals play a critical role in the payments industry.

Our Dispute Resolution Certification program was created to help elevate the role, expand career prospects and provide professional credibility for those who earn the credential.

Becoming Visa Certified

We offer two levels of certification to validate your expertise — Associate and Professional.

Our program consists of two required exams with recommended courses that help prepare you to take the exams. Upon passing the Intermediate exam you'll be recognized as a Visa Dispute Resolution Certified Associate. Upon passing both the Intermediate and Advanced exams you'll recognized as a Visa Dispute Resolution Certified Professional. At each level, you'll receive a digital badge you can share publicly to highlight your achievement.

Quick Links: FAQ | Program Policies | Program Candidate Agreement

How to become Visa Certified:
Dispute Resolution
  Prerequisite Certification exams
Courses that will help you pass the exams
(Highly Recommended)
Digital badge earned
Foundation None None Introduction to Dispute Resolution None
Associate None Visa Intermediate Dispute Resolution Exam
Exam Number: VIS-DR100-21
Intermediate Dispute Resolution Visa Certified Associate
Professional Visa Dispute Resolution Certified Associate Visa Advanced Dispute Resolution Exam
Exam Number: VIS-DR200-21
Advanced Dispute Resolution Visa Certified Professional

Introducing training and exam bundles

Set yourself up for success in our certification program by purchasing a bundle, which includes a course, exam and a free exam retake. Bundles are available at the Intermediate or Advanced level.

Courses to help you prepare

Our courses were developed specifically for the Visa Dispute Resolution Certification program and play an important role in your certification journey. The best way to prepare for the exams is to complete the recommended courses, which are built around the exam objectives.

Introduction to Dispute Resolution

New to dispute resolution? 

Start here to build foundational knowledge and prepare to begin the certification process.

Learn more:

Intermediate Dispute Resolution

Have payments experience and ready to begin your certification journey? 

Start here to prepare for the Visa Intermediate Dispute Resolution exam.

Learn more:

Advanced Dispute Resolution

Proficient in dispute resolution and ready to continue your certification journey? 

Start here to prepare for the Visa Advanced Dispute Resolution exam.

Learn more:

"I am very happy, excited and proud. I studied a lot and wanted to show my knowledge and get recognized – the certification process was a great experience for me. Getting certified has made me better in my day-to-day work and will help me further my career. I’m so proud that I started from the beginning as a dispute analyst six years ago and now I’m a Visa Certified Professional!"
– Polina Nedeva, Visa Certified Dispute Resolution Professional