Visa Dispute Resolution Certification Visa Dispute Resolution Certification

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Dispute resolution professionals play a critical role in the payments industry.

Our Dispute Resolution Certification program was created to help elevate the role, expand career prospects and provide professional credibility for those who earn the credential.

Becoming Visa Certified

Our program consists of a required exam with recommended courses that help prepare you to pass the exams. Upon passing the exam, you'll be recognized as Visa Certified in Dispute Resolution.  Upon achieving your certification, you'll receive a digital badge you can share publicly to highlight your achievement.

Quick Links: FAQ | Program Policies | Program Candidate Agreement

How to become Visa Certified:
Dispute Resolution
  Course/Exam Digital badge earned
Level I Dispute Resolution I
Virtual | In-person | On-demand 		Dispute Resolution I
Level II Dispute Resolution II
Virtual | In-person | On-demand 		Dispute Resolution II
Exam Visa Dispute Resolution Certification Exam
Exam Number: VIS-DR100 		Visa Certified
Bundle Dispute Resolution Certification Bundle

Introducing training and exam bundles

Set yourself up for success in our certification program by purchasing a bundle, which includes the level II course, exam and a free exam retake. 

Courses to help you prepare

Our courses were developed specifically for the Visa Dispute Resolution Certification program and play an important role in your certification journey. The best way to prepare for the exams is to complete the recommended courses, which are built around the exam objectives.

Dispute Resolution I

New to dispute resolution? 

Start with our level I course to build foundational knowledge and prepare to begin the certification process.


Learn more: 

Virtual | In-person* | On-demand* 

*Coming soon

Dispute Resolution II

Our level II course is  designed to boost your knowledge and achieve a greater level of proficiency in dispute resolution prior to taking the Dispute Resolution Certification exam.


Learn more: 

Virtual | In-person* | On-demand* | Bundle

*Coming soon

"I am very happy, excited and proud. I studied a lot and wanted to show my knowledge and get recognized – the certification process was a great experience for me. Getting certified has made me better in my day-to-day work and will help me further my career. I’m so proud that I started from the beginning as a dispute analyst six years ago and now I’m a Visa Certified Professional!"
– Polina Nedeva, Visa Certified Dispute Resolution Professional