I provide payments management advice through global consulting and training for Insight Consultancy, which I founded in 1999. I have a strong focus on building and maintaining profitable portfolios for issuers and acquirers and have worked on delivering marketing toolkits, customer lifecycle management reviews and profit optimization for clients across the globe.
I began my career with Eurocard in 1991 and went on to lead their post-merger corporate development activities. I also spent several years leading consultancy engagements for a global research company working with clients such as Visa, British Airways and American Express. I played a key role in the development of several Visa University programs, including the Visa Global Challenge (now the Payments Management Challenge) and the simulation for Payments Management Lab.
I am multilingual (fluent in Spanish, French, Welsh and Portuguese), enjoy playing tennis and have recently taken up golf again after a 25-year break to have four children.