Build a practical foundation in managing account takeover (ATO) risk across digital and servicing channels.
This virtual, instructor-led course is designed for issuer professionals responsible for protecting existing customer accounts from unauthorized access and misuse. You will build a structured understanding of ATO threats, including credential theft, phishing, SIM swap, malware and call center takeover and examine how attackers exploit weaknesses across digital and servicing channels.
You will explore layered preventive controls, authentication strategies, detection and monitoring approaches and effective response and recovery practices while learning the importance of operational readiness, cross-functional coordination and meaningful measurement.
Using a practical maturity framework, you will assess current ATO capabilities, evaluate key performance metrics and define prioritized actions to strengthen controls, monitoring and operational response across the account lifecycle.
Key Topics
- Account takeover threat landscape and attacker typologies
- Fraudster journey in an ATO event
- Preventive controls and authentication strategies
- Detection and monitoring across digital and servicing channels
- Response, investigation, and customer recovery practices
- ATO metrics, maturity modeling and action planning
Who should attend:
- Please note that this course is only available to Visa clients in North America.
- Fraud and risk managers
- Digital banking and channel security leaders
- Contact center and servicing operations leaders
- Cybersecurity and authentication teams
- Compliance and control stakeholders supporting account servicing
Important notes:
- Enrollment for virtual courses closes 5 business days prior to the session start date.
- Special offers: Save 15 percent when you register more than six weeks in advance with promo code Save15 or register four individuals from your organization and receive an additional registration at no additional cost. Offers cannot be combined.
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