Join Visa University for a practical two-day programme exploring how AI-powered agents are reshaping customer journeys, commerce interactions and payment experiences.
As organizations move toward agent-initiated commerce, leaders and practitioners need a clear understanding of the opportunities, risks, infrastructure requirements and operating models that will support this next phase of digital commerce.
Through expert-led discussions, industry use cases and interactive exercises, participants will explore how agentic AI is transforming customer engagement, payments, risk management and decision-making, while identifying the capabilities their organizations need to build today.
Agenda
The agenda includes instructor-led learning, group activities, networking and peer discussion.
(Agenda is illustrative and subject to change.)
Agentic Commerce Foundations and Strategic Context
Understand agentic commerce, explore key use cases and transaction flows, assess industry implications and identify organizational considerations.
Payment Infrastructure Essentials
Gain a business-first understanding of infrastructure requirements needed to support agentic commerce and emerging payment experiences.
Risk, Trust and Governance
Examine agent-specific risks, fraud considerations, governance models and evolving regulatory implications.
Organizational Readiness and Strategic Planning
Assess readiness across key dimensions and identify priorities for participation, capability development and future growth.
AI-Powered Customer Engagement and Personalization
Explore how AI is transforming customer interactions, personalization strategies and the delivery of digital experiences.
AI-Driven Risk and Credit Decisioning
Understand how AI can support risk management and credit decisioning through improved insights, automation and decision support.
Agentic AI and Autonomous Decision-Making
Examine the evolution of agentic AI, autonomous workflows and the implications for business operations and customer experiences.
Banking and Payments Use Cases for Agentic AI
Review practical applications across customer engagement, payments, productivity, risk management and operational efficiency.
Future Opportunities, Risks and Readiness
Evaluate emerging opportunities, potential risks and the capabilities organizations will need to succeed in an increasingly agent-driven economy.
What You'll Gain
- Understanding of agentic commerce and the emerging AI-powered commerce ecosystem
- Insights into how autonomous agents may influence transactions, customer experiences and business models
- Awareness of infrastructure, trust, risk and governance requirements
- Exposure to practical use cases across customer engagement, payments and risk management
- Frameworks for evaluating organizational readiness and priority actions
- Perspectives on future opportunities, risks and competitive implications
Who Should Attend
This programme is designed for mid-level professionals seeking to understand how AI is transforming banking, payments and customer experiences, and how to identify practical applications within their business areas.
Relevant functions may include:
- Payments & Cards
- Product Management
- Digital Banking
- Customer Experience
- Innovation & Transformation
- Risk & Credit
- Strategy
- Technology & Digital Solutions
- Data & Analytics
Session dates and times are shown in local time for the location where the class is taking place.
Meet Our Experts
Learn from skilled instructors with professional experience in the field.