Expand your knowledge
Grow your dispute resolution knowledge by taking an in-depth look at a variety of topics including fraud, authorization, processing errors, consumer disputes, arbitration and compliance rules.
Benefits of Visa Certification
Build in-demand job skills
Develop dispute resolution skills critical to the payments industry — such as determining whether a dispute is valid, understanding dispute conditions and interpreting the Visa Rules — to grow in your role or begin a career path in areas including:
- Dispute Resolution Specialist
- Dispute Analyst
- Dispute Resolution Manager
- Chargeback Specialist
- Fraud and Dispute Analyst
- Claims Resolution Specialist
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Add value to your organization
Elevate your role within your organization by achieving Visa Certification and apply what you’ve learned to become more effective in resolving disputes and customer issues.
Becoming Visa Certified
Our program consists of recommended courses that help you prepare to take the final required exam. Upon passing the certification exam, you'll be recognized as Visa Certified in Dispute Resolution and will receive a digital badge you can share publicly to highlight your achievement.
Dispute Resolution I
Start with our level I course to build foundational knowledge and prepare for the certification process.
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Dispute Resolution II
If you have dispute resolution experience and are ready to start the certification journey, our level II course is a great starting point. It is designed to boost your knowledge and achieve a greater level of proficiency in dispute resolution prior to taking the Dispute Resolution certification exam.
Start now
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Certification exam
Upon passing the exam, you’ll become Visa Certified and will receive a digital badge to highlight your achievement.
Exam
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Bundle your training and exam
Set yourself up for success in our certification program by purchasing a bundle, which includes a course, exam and a free exam retake.
Stay in touch
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Sign upGetting certified has made me better in my day-to-day work and will help me further my career. I’m so proud that I started from the beginning as a dispute analyst six years ago and now I’m Visa Certified!"