Are you ready to build on your foundational knowledge of dispute resolution and gain greater confidence in applying Visa’s rules and requirements? This course is designed for experienced dispute resolution professionals who want to deepen their understanding of dispute categories, conditions and best practices through practical application.
This course follows Visa University’s blended learning model, combining self-paced study with live instructor-led sessions. Learn more about blended learning
Begin with two weeks of self-paced learning. Start by reviewing the four dispute resolution categories — fraud, authorization, processing errors and consumer disputes. Learn how to interpret and apply Visa’s rules and requirements related to each category. Using practical examples and case studies, explore when each condition applies, the timeframe for processing a dispute, and best practices for issuers and acquirers.
Continue by strengthening your ability to evaluate dispute validity, avoid common errors and navigate the Visa Rules with greater confidence by referencing real-world case studies and using guided practice to reinforce rule interpretation and decision-making.
Conclude the self-paced learning portion of the course with a thorough look at Visa’s compliance process. Learn how to identify when a dispute should be escalated to compliance, understand the pre-compliance workflow, and explore how Visa resolves rule violations that fall outside standard dispute rights. Recognize when compliance is the appropriate path and how to manage supporting documentation and timelines.
During the live sessions with a Visa University trainer, you’ll engage in collaborative activities and guided case studies that reinforce your learning. These sessions include regional considerations, reflection exercises and action planning to help you apply what you’ve learned to real-world scenarios.
Upon completion of the course, you’ll return to your role with increased expertise in essential dispute resolution concepts and their practical applications and will be ready to manage disputes more accurately, efficiently and confidently.
For those interested in pursuing Visa Certification, attending this course (as a part of your overall study plan) is a great way to help you prepare to take the Visa Dispute Resolution Certification exam. You must pass this exam to become certified.
Key Topics
- Category 10: Fraud disputes
- Dispute initiation
- Pre-arbitration rights for acquirers
- Issuer’s response to pre-arbitration attempt
- Category 11: Authorization disputes
- Dispute initiation
- Pre-arbitration rights for acquirers
- Issuer’s response to pre-arbitration attempt
- Category 12: Processing errors disputes
- Dispute initiation
- Dispute response for acquirers
- General rules for issuers and acquirers
- Category 13: Consumer disputes
- Dispute initiation
- Pre-arbitration rights for acquirers
- Issuer’s response to pre-arbitration attempt
- General rules for issuers and acquirers
- Rules and requirements for each Category 13 condition
- Pre-arbitration, arbitration, pre-compliance and compliance
- Pre-arbitration attempt
- Pre-arbitration acceptance or non-acceptance
- Filing an arbitration case
- Arbitration
- Conditions for compliance
- Compliance process flow
Who should attend:
Dispute resolution analysts, dispute resolution leads/supervisors, dispute resolution managers and analysts responsible for arbitration case filings.
We recommend having one to two years of practical experience prior to taking this course. If you don’t have this level of experience, we recommend starting with Dispute Resolution I in addition to gaining more experience.
We highly recommend that individuals pursuing Visa Certification attend this course as part of their overall preparation.
Important Notes:
Access to self-paced learning materials begins two weeks prior to the live sessions. You are responsible for completing the self-paced learning prior to the live sessions.
Enrollment for blended learning courses closes three business days before access to self-paced learning materials begins.
This course is eligible for a digital badge.
Special offers: Save 15 percent when you register more than six weeks in advance with promo code Save15 or register four individuals from your organization and receive an additional registration at no additional cost. Offers cannot be combined.
Las fechas y horas de las sesiones se muestran en la hora local correspondiente a la ubicación donde tendrá lugar la clase.