Dispute Resolution II (On-Demand Single Course)

Are you ready to build on your foundational knowledge of dispute resolution and gain greater confidence in applying Visa’s rules and requirements? This course is designed for experienced dispute resolution professionals who want to deepen their understanding of dispute categories, conditions and best practices through practical application.  

Start by reviewing the four dispute resolution categories — fraud, authorization, processing errors and consumer disputes. Learn how to interpret and apply Visa’s rules and requirements related to each category. Using practical examples and case studies, explore when each condition applies, the timeframe for processing a dispute, and best practices for issuers and acquirers.  

Continue by strengthening your ability to evaluate dispute validity, avoid common errors and navigate the Visa Rules with greater confidence by referencing real-world case studies and using guided practice to reinforce rule interpretation and decision-making.    

Conclude the course with a thorough look at Visa’s compliance process. Learn how to identify when a dispute should be escalated to compliance, understand the pre-compliance workflow, and explore how Visa resolves rule violations that fall outside standard dispute rights. Recognize when compliance is the appropriate path and how to manage supporting documentation and timelines.  

Upon completion of the course, you’ll return to your role with increased expertise in essential dispute resolution concepts and their practical applications and will be ready to manage disputes more accurately, efficiently and confidently.