Becoming proficient in dispute resolution and managing the complexity of the dispute resolution process takes a deeper level of understanding of the rules and requirements.
Take your dispute resolution expertise to the next level by exploring some of the challenging dispute resolution cases facing today’s senior dispute analysts and managers. Throughout this highly interactive course, you’ll practice and gain confidence in your case evaluation skills as you share experiences with your peers, discover best practices and make final rulings in accordance with Visa rules.
For those interested in pursuing the Visa Certification, attending this course (as a part of your overall study plan) is a great way to help you prepare to take the Visa Advanced Dispute Resolution exam. You must pass this exam to become certified.
Key topics:
- Your role as a senior dispute analyst
- My most challenging dispute case: several senior analysts share a challenging case they have evaluated
- The importance of case evaluation
- Best practices
- Case study
- Fraud and authorization
- Conditions review
- Fraud case study
- Compelling evidence
- Authorization case study
- Best practices
- Processing errors
- Conditions review
- Scenario activity
- Best practices
- Consumer disputes
- Conditions review
- Case study
- Best practices
- Pre-arbitration and arbitration
- Timeline
- Filing procedures review
- Best practices
- Reasons for continuing a case
- Case study
- Pre-compliance and compliance rules
- Overview
- Visa's 2019 case volumes
- Case study
- Capstone exercise
Who should attend:
- Experienced dispute resolution analysts, dispute resolution managers, dispute resolution leads/supervisors and experienced analysts responsible for arbitration case filings
- We recommend having more than two years of practical experience prior to taking this course. If you don’t have this level of experience, we recommend starting with Intermediate Dispute Resolution in addition to gaining more experience.
- We highly recommend that individuals pursuing Visa Certification attend this course as part of their overall preparation.
Important notes:
- Enrollment for in-person courses closes 1 week prior to the session start date.
- Special offers: Save 15 percent when you register more than six weeks in advance with promo code Save15 or register four individuals from your organization and receive an additional registration at no additional cost. Offers cannot be combined.
- For all in-person events, Visa University will adhere to local COVID guidelines.
As datas e horários das sessões são mostrados no horário local da localização onde a aula será ministrada.