Visa Intermediate Dispute Resolution Exam
Passing the Visa Intermediate Dispute Resolution exam shows that you have the knowledge and skills necessary to effectively demonstrate an overall understanding of the Visa dispute resolution process. To successfully complete the exam, you should have an understanding of Visa's rules, essential workflows and fee structures, as well as a foundational knowledge of arbitration and compliance.
The following resources are available in VOL. Note: In order to access these resources, you must have access to VOL through your organization. If you are unsure if your organization has access to VOL, please contact us.
Download the exam guide for a complete list of exam objectives and key topics. We highly recommend that you review this important information prior to taking the exam, including the gap analysis worksheet, which is a valuable tool for assessing your readiness to take the exam.
If you are taking an online (non-proctored) exam, follow the steps below:
Becoming a Visa Certified Dispute Resolution Professional
After you’ve passed both the Visa Intermediate Dispute Resolution and the Visa Advanced Dispute Resolution exams, you’ll be designated as a Visa Certified Dispute Resolution Professional and will receive the Dispute Resolution Professional digital badge to display on social media and in your email signature.
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