Passing the Visa Advanced Dispute Resolution exam shows that you have the knowledge and skills necessary to effectively demonstrate an overall understanding of the Visa dispute resolution process. To successfully complete the exam, you should be able to apply Visa rules and understand all workflows, fee structures and Return on Investment (ROI).
The following resources are available in VOL. Note: In order to access these resources, you must have access to VOL through your organization. If you are unsure if your organization has access to VOL, please contact us.
Download the exam guide for a complete list of exam objectives and key topics. We highly recommend that you review this important information prior to taking the exam, including the gap analysis worksheet, which is a valuable tool for assessing your readiness to take the exam.
If you are taking an in-person or remote proctored exam, follow the steps below:
Becoming a Visa Certified Dispute Resolution Professional
After you’ve passed both the Visa Intermediate Dispute Resolution and the Visa Advanced Dispute Resolution exams, you’ll be designated as a Visa Certified Dispute Resolution Professional and will receive the Dispute Resolution Professional digital badge to display on social media and in your email signature.