Visa University Logo

Language selector

English
Certification

Visa Dispute Resolution Certification Visa Dispute Resolution Certification

Dispute resolution professionals play a critical role in the payments industry.

Our Dispute Resolution Certification program was created to help elevate the role, expand career prospects and provide professional credibility for those who earn the credential.


Becoming Visa Certified

We offer two levels of certification to validate your expertise — Associate and Professional.

Our program consists of two required exams with recommended courses that help prepare you to take the exams. Upon passing the Intermediate exam you'll be recognized as a Visa Dispute Resolution Certified Associate. Upon passing both the Intermediate and Advanced exams you'll recognized as a Visa Dispute Resolution Certified Professional. At each level, you'll receive a digital badge you can share publicly to highlight your achievement.

How to become Visa Certified:
Dispute Resolution
  Prerequisite Certification exams
(required)
Courses that will help you pass the exams
(Highly Recommended)
Digital badge earned
Foundation None None Introduction to Dispute Resolution None
Associate None Visa Intermediate Dispute Resolution Exam
Exam Number: VIS-DR100-21
Intermediate Dispute Resolution Visa Certified Associate 2022
Professional Visa Dispute Resolution Certified Associate Visa Advanced Dispute Resolution Exam
Exam Number: VIS-DR200-21
Advanced Dispute Resolution Visa Certified Professional 2022
 

Introducing training and exam bundles

Set yourself up for success in our certification program by purchasing a bundle, which includes a course, exam and a free exam retake. Bundles are available at the Intermediate or Advanced level.

Courses to help you prepare

Our courses were developed specifically for the Visa Dispute Resolution Certification program and play an important role in your certification journey. The best way to prepare for the exams is to complete the recommended courses, which are built around the exam objectives.

Introduction to Dispute Resolution

New to dispute resolution? 

Start here to build foundational knowledge and prepare to begin the certification process.

Learn more:

Intermediate Dispute Resolution

Have payments experience and ready to begin your certification journey? 

Start here to prepare for the Visa Intermediate Dispute Resolution exam.

Learn more:

Advanced Dispute Resolution

Proficient in dispute resolution and ready to continue your certification journey? 

Start here to prepare for the Visa Advanced Dispute Resolution exam.

Learn more:

Apply for a Visa Scholarship

Our scholarship program is designed to help support qualified individuals who are interested in pursuing Visa Dispute Resolution Professional Certification but may not have the means to offset the costs through their employer.

Interested in applying? Learn more on our Scholarships page.

Learn more