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Certification

Visa Dispute Resolution Professional Certification Visa Dispute Resolution Professional Certification

Dispute resolution professionals play a critical role in the payments industry.

Our Dispute Resolution Professional Certification program was created to help elevate the role, expand career prospects and provide professional credibility for those who earn the credential.


Becoming a Visa Certified Dispute Resolution Professional

Our program consists of two required exams with recommended courses that help prepare you to take the exams. Upon completing each exam, you’ll receive a digital badge you can share publicly to highlight your progress toward full certification. After completing your certification by passing both exams, you'll be recognized as a Visa Certified Dispute Resolution Professional.

How to become a Visa Certified Professional:
Dispute Resolution
  Certification Exam
(Required)
Courses that will help you pass the exams
(Highly recommended)
Digital badge earned
Introductory None Introduction to Dispute Resolution None
1 Visa Intermediate Dispute Resolution Exam
Exam Number: VIS-DR100-21
Intermediate Dispute Resolution Badges Progress 
2 Visa Advanced Dispute Resolution Exam
Exam Number: VIS-DR200-21
Advanced Dispute Resolution  
Success! When you pass both the intermediate and advanced exams (earning the Bronze and Silver badges) you will receive your Visa certification and be recognized as a  
Visa Certified Professional
 

Courses to help you prepare

Our courses were developed specifically for the Dispute Resolution Certification program and play an important role in your certification journey. The best way to prepare for the exams is to complete the recommended courses, which are built around the exam objectives.

Introduction to Dispute Resolution

New to dispute resolution? 

Start here to build foundational knowledge and prepare to begin the certification process.

Learn more:

Intermediate Dispute Resolution

Have payments experience and ready to begin your certification journey? 

Start here to prepare for the Visa Intermediate Dispute Resolution exam.

Learn more:

Advanced Dispute Resolution

Proficient in dispute resolution and ready to continue your certification journey? 

Start here to prepare for the Visa Advanced Dispute Resolution exam.

Learn more:

Apply for a Visa Scholarship

Our scholarship program is designed to help support qualified individuals who are interested in pursuing Visa Dispute Resolution Professional Certification but may not have the means to offset the costs through their employer.

Interested in applying? Learn more on our Scholarships page.

Learn more