Join Visa’s Innovation & Design team as they share their research on the impact of COVID-19 on consumers one year into the pandemic. This study is a continuation of their research shared at the start of the pandemic where they first explored how consumers mindsets were changing in reaction to COVID-19 (Watch Part 1). In this 45-minute course they will share the effect it has caused on an individual level – exploring consumer anxieties, financial attitudes, eagerness to return to normalcy and how merchants and issuers can help address these pain points and needs.
Key topics:
- Evolving consumer behaviors in response to COVID-19
- Consumer concerns with finances
- Coping with the pandemic
Who should attend:
Clients interested in learning about human empathy insights during the pandemic.
Important notes:
- All course sessions are listed in Pacific Time (PT). To convert to your time zone, click the clock icon next to the session listing.
- To attend this course, you’ll need to enable the speakers and microphone on your laptop or computer.
- Enrollment closes one business day prior to the session start date for virtual courses. You will not be able to enroll in a virtual course on the day of the session.
To view sessions in your time zone, please adjust the drop-down menu below.
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